Patient Responsibilities

What should I do to receive services offered by the FHT?

• Become a patient of our Family Health Team by rostering with one of our physicians
• Ensure you are rostered

How to become a patient?
Call (905) 813 3850

What does it mean to be rostered to a physician?
The physicians and staff of Credit Valley FHT have formed a team to provide you with high standard interprofessional primary care. We use an Electronic Medical Record (EMR) to coordinate your health information and organize our schedule to offer:

1. Same day appointments
2. After hours care

By rostering you are signing-up to receive your health care from this team. From the Provincial point of view it is a very efficient and cost-effective way of providing you with the best health care. 

What we ask is that you use Credit Valley FHT and its physicians as your first choice for primary health care, and avoid other services such as walk-in clinics and other health providers.

What happens if I see another physician?
Credit Valley FHT physicians are organized to provide on-call and out-of-office coverage for each other. Behind the scenes they coordinate your health information and health care, so there is no problem in seeing another physician of Credit Valley FHT. In fact, this is part of the advantage of your rostering with such a team.

However, if you regularly use walk-in clinics or other primary care facilities it is a sign that you are not serious about being a patient with Credit Valley FHT, and the Ministry of Health will "de-roster" you from our Family Health Team.

Do I loose my rostered status if I go to the Emergency Department or see a specialist?
No! In the Ontario health care system, emergency, specialist and the primary care services provided by Credit Valley FHT are all complementary parts.

The concern is only if you regularly use an alternative to your rostered primary care physician, such as going to a walk-in clinic.

What happens if I become derostered?
You can still see your physician but you will not be eligible to see other interprofessional health care providers, or access after hours care in the evening or weekend.

Can I regain my rostered status?
It depends on why you were de-rostered - call one of the numbers above and speak with staff or your physician.

What should I do to maintain my rostered status?
We ask that when you need care you first check to see if it can be provided by Credit Valley FHT and physicians. We have space reserved for same day appointments and extended hours of care.